VTSEXPERT

TERMS OF SERVICE


VTS Expert Ltd - MOT Scheduler Platform


Effective Date: 02/10/2026

Last Updated: 02/10/2026



1. ABOUT THESE TERMS


These Terms of Service ("Terms") govern your use of the MOT Scheduler platform ("Service") provided by VTS Expert Ltd, a company registered in England and Wales (Company Number: [details pending]) with registered office at [details pending] ("we", "us", "our", "VTS Expert").


By accessing or using our Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use our Service.



2. THE SERVICE


2.1 Service Description

VTS Expert provides a cloud-based scheduling and client management platform designed specifically for Vehicle Testing Stations (VTS) to:

  • Schedule MOT test appointments
  • Manage client and vehicle information
  • Integrate with DVSA vehicle data systems
  • Process appointment bookings and reminders
  • Generate reports and analytics

    • 2.2 Service Availability

  • We aim for 99.5% uptime but cannot guarantee uninterrupted service
  • Planned maintenance will be scheduled during off-peak hours where possible
  • We reserve the right to suspend service for maintenance, updates, or security reasons


    • 3. ACCOUNT REGISTRATION & USE


    3.1 Eligibility

  • You must be 18 years or older to use our Service
  • You must be a legitimate Vehicle Testing Station or authorized representative
  • You must provide accurate and complete registration information

    • 3.2 Account Security

  • You are responsible for maintaining the confidentiality of your account credentials
  • You must notify us immediately of any unauthorized use of your account
  • We are not liable for losses due to unauthorized account access

    • 3.3 Acceptable Use

    You agree to use our Service only for lawful purposes and in accordance with these Terms. You will not:

  • Violate any applicable laws or regulations
  • Infringe on intellectual property rights
  • Transmit malicious code or attempt to breach security
  • Use the Service for any fraudulent or unauthorized purposes
  • Attempt to reverse engineer or compromise our systems


    • 4. DATA PROTECTION & GDPR COMPLIANCE


    4.1 Data Processing Relationship

    YOU ARE THE DATA CONTROLLER. WE ARE THE DATA PROCESSOR.


    When you use our Service to process personal data of your clients:

  • **You (VTS)** determine the purposes and means of processing personal data
  • **We (VTS Expert)** process personal data solely on your behalf and according to your instructions
  • You are responsible for compliance with all applicable data protection laws, including GDPR

    • 4.2 Your Responsibilities as Data Controller

    You must:

  • Have a lawful basis for processing personal data through our Service
  • Provide appropriate privacy notices to your clients
  • Obtain necessary consents where required
  • Respond to data subject requests (access, rectification, erasure, etc.)
  • Ensure you have authority to share personal data with us
  • Maintain appropriate records of processing activities

    • 4.3 Our Responsibilities as Data Processor

    We will:

  • Process personal data only in accordance with your documented instructions
  • Implement appropriate technical and organizational security measures
  • Assist you in responding to data subject requests where technically feasible
  • Notify you without undue delay of any personal data breaches
  • Return or delete personal data upon termination of service (unless legally required to retain)

    • 4.4 Data Processing Addendum (DPA)

    This section 4 constitutes our Data Processing Addendum. For data transfers outside the UK/EU, we rely on Standard Contractual Clauses approved by the European Commission and UK Addendum where applicable.


    4.5 Sub-Processors

    We may use sub-processors to help deliver our Service. Current sub-processors include cloud hosting providers and payment processors. We maintain a list of sub-processors and will notify you of any changes.



    5. FAIR USE POLICY


    5.1 Reasonable Use

    Our Service is designed for normal VTS operations. Fair use includes:

  • Up to 10,000 API calls per month per VTS
  • Reasonable storage of client and vehicle data
  • Normal appointment scheduling volumes
  • Standard reporting and analytics usage

    • 5.2 Prohibited Use

    Excessive use that may impact service performance or costs, including:

  • Automated bulk data scraping
  • Excessive API calls or database queries
  • Storage of non-VTS related data
  • Using the Service for multiple businesses under one account
  • Sharing account credentials across multiple VTS locations

    • 5.3 Usage Monitoring

    We monitor usage patterns to ensure fair use and may contact you if usage significantly exceeds normal parameters. Persistent excessive use may result in service limitations or account suspension.



    6. INTELLECTUAL PROPERTY


    6.1 Our Rights

    We retain all rights to our Service, including software, designs, trademarks, and proprietary technology. You receive only a limited license to use the Service as described in these Terms.


    6.2 Your Data

    You retain ownership of all data you input into our Service. By using our Service, you grant us a limited license to process your data solely to provide the Service.


    6.3 Feedback

    Any feedback, suggestions, or improvements you provide may be used by us without restriction or compensation.



    7. PAYMENT TERMS


    7.1 Subscription Fees

  • Fees are charged in advance on a monthly or annual basis
  • All fees are non-refundable except as required by law
  • We may change fees with 30 days' notice

    • 7.2 Payment Processing

  • Payments are processed by third-party payment processors
  • You authorize us to charge your designated payment method
  • Failed payments may result in service suspension

    • 7.3 Taxes

    You are responsible for all applicable taxes related to your use of the Service.



    8. SERVICE LIMITATIONS & WARRANTIES


    8.1 Service Provision

  • We provide the Service "as is" without warranties of any kind
  • We do not guarantee the accuracy of third-party data (e.g., DVSA vehicle information)
  • Service availability may be affected by factors beyond our control

    • 8.2 Third-Party Integrations

  • Our Service may integrate with third-party services (DVSA, payment processors, etc.)
  • We are not responsible for the availability or accuracy of third-party services
  • You are responsible for compliance with third-party terms of service

    • 8.3 Limitation of Liability

    TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • Our total liability is limited to the fees paid by you in the 12 months preceding the claim
  • We are not liable for indirect, consequential, or punitive damages
  • We are not liable for business interruption, lost profits, or data loss


    • 9. INDEMNIFICATION


    You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any applicable laws
  • Claims that your use of the Service infringes third-party rights


    • 10. TERMINATION


    10.1 Termination by You

    You may terminate your account at any time by providing 30 days' written notice.


    10.2 Termination by Us

    We may terminate your account immediately if you:

  • Violate these Terms
  • Fail to pay fees when due
  • Use the Service in a manner that risks harm to us or other users

    • 10.3 Effect of Termination

    Upon termination:

  • Your access to the Service will cease
  • We will return or delete your data as required by data protection laws
  • Outstanding fees remain payable


    • 11. PRIVACY POLICY


    Our Privacy Policy (available on our website) describes how we handle personal data about you as our customer. It forms part of these Terms.



    12. CHANGES TO TERMS


    We may update these Terms from time to time. We will notify you of material changes and you will have the opportunity to review updated Terms before they take effect. Continued use of the Service after changes indicates acceptance.



    13. DISPUTE RESOLUTION


    13.1 Governing Law

    These Terms are governed by English law and subject to the exclusive jurisdiction of English courts.


    13.2 Alternative Dispute Resolution

    We encourage resolving disputes through direct communication. If needed, we're open to mediation before pursuing legal action.



    14. GENERAL PROVISIONS


    14.1 Entire Agreement

    These Terms constitute the entire agreement between you and VTS Expert regarding the Service.


    14.2 Severability

    If any provision of these Terms is found invalid, the remaining provisions will continue in effect.


    14.3 Assignment

    You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.


    14.4 Force Majeure

    We are not liable for delays or failures due to circumstances beyond our reasonable control.



    15. CONTACT INFORMATION


    For questions about these Terms, please contact us at:


    VTS Expert Ltd

    Email: support@vtsexpert.co.uk

    Address: [details pending]

    Phone: [details pending]



    16. SPECIFIC PROVISIONS FOR UK VTS OPERATIONS


    16.1 DVSA Compliance

  • You remain solely responsible for compliance with DVSA regulations
  • Our Service is designed to assist with compliance but does not guarantee it
  • You must ensure all MOT testing meets DVSA standards regardless of our Service

    • 16.2 Vehicle Data

  • Vehicle data from DVSA APIs is provided "as is"
  • You are responsible for verifying vehicle information accuracy
  • We are not liable for decisions based on vehicle data provided through our Service

    • 16.3 Appointment Scheduling

  • Our Service facilitates appointment scheduling but does not guarantee customer attendance
  • You remain responsible for managing no-shows and cancellations
  • We are not liable for revenue loss due to scheduling issues


    • BY USING OUR SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE.


    VTS Expert Ltd

    Company Registration Number: [details pending]

    Registered Office: [details pending]

    VAT Number: [details pending]



    *This document was last updated on 02/10/2026*


    See also our Privacy Policy.